ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

ITIL 4 is the latest version of the ITIL framework, a globally recognized framework for IT Service Management (ITSM) that was released in February 2019. It primarily focuses on bringing different stakeholders in an organization together to co-create value for end-users in the digital era.